Index:
The documentation manual refers to a FAXBRDCST (Fax
Broadcast) command but it is not in the FAX library on my system. Where can I find it?
The additional objects needed to support the FAXBRDCST command have to be installed
separately from the install CD that we sent to you. Here's what you will need to do:
- Load the CD into the CD drive on your AS/400 and wait for it to get up to speed (about 30
seconds).
- Sign on as QSECOFR to any terminal session.
- Enter the following command:
RSTLIB SAVLIB(FAXADDON) DEV(OPT01) OPTFILE('/faxaddon')
- This will create a small library named FAXADDON on your system.
- Enter the following command:
WRKOBJPDM LIB(FAXADDON)
- From the list of 4 objects displayed, place a '3' next to each one and press ENTER. At the
"To Library", type "FAX" and press ENTER.
At this point, the needed objects for the FAXBRDCST command will be in your main fax
system library.
When I try to send a document directly from OfficeVision, it
comes out as landscape on the fax. How can I change this to portrait?
In OfficeVision, use the Format Options (F20) to access the document format. From there,
choose option #1 (Document Options), then option #1 (Document Format) and finally option #4
(Page layout/paper options). From this panel, roll up once and find the option called "Rotate
Paper". This option should be set to the value of 2 which will enforce a rotation of zero degrees.
When this is set, the output on the fax will come out correctly.
When I attempt to view a fax image on my 3489 graphics
terminal, I get an error message indicating that the size of the terminal setting is incorrect.
According to the documentation, I should be able to view fax images on this terminal. What am
I doing wrong?
Your 3489 terminal must be connected to a model #6050 workstation controller in order to view
fax images. The older model #6140 workstation controller will not support this function. If you
have multiple workstation controllers and one of them is a model #6050, try connecting your
3489 terminal to that controller.
I've installed BlueFax and sending faxes works just fine. When I
try to send a fax to the BlueFax modem, the AA light flashes but it never actually answers the
phone and receives the fax. What should I do?
Use option #12 from the BLUEFAX menu (Work with Fax Configuration) and enter the
following in the field called "Modem Init String" - ATS0=0. You should also check to
make sure that the line capability is set to zero ( 0') for both inbound and outbound fax capability
and that there is only one modem connected to the phone line.
Some of our users will only be using the PC client software.
BlueFax sends fax delivery confirmation to their AS/400 user profile message queue but the PC
client does not provide automatic notification. Is there a way to redirect the fax delivery
message?
There is a system-wide setting for fax delivery message delivery. The default is to send these
messages (which include non-delivery notices as well) to each registered user profile. For
users with AS/400 terminal sessions, this works out well. You can change this system-wide
setting to send these messages to a specific message queue (IE: QSYSOPR). This value is found
when you choose option #15 from the BLUEFAX menu (Work with BlueFax systemvalues). It
is at the base of the first panel displayed.
When I try to send a fax from my application by adding the
".FAXNO(....)" command in the file, BlueFax fails during the send and issues error message
RPG0121 (Index array error). Am I doing something wrong?
The problem is due to a lack of clarity in the user's guide. When you code
a fax number directly into your print output, the fax number must be contained within
single quotes. For example, to send a fax to us, you would code the parameter
".FAXNO( 1-914-241-9140')".
When I look at the status of faxes, I don't always see all faxes in
the system. How come?
The BlueFax log display will always position itself to start at "active" faxes, not at the begining
of the fax list. If there are no active faxes, then it will position at the start of the list. If you want
to see all faxes and the display has started with an active fax, you can press the F10 function or
you can roll-up to see the rest.
Release 1 used to show the user id of the person sending the fax
on the fax status display. Why can't I see this any longer on Release 2?
BlueFax Version 2 bundles faxes that are going to the same fax address. These faxes can come
from different users, so it is no longer possible to show the original user for a specific outbound
fax "package" since it can contain more than one fax and they could be from different sending
users.
Contact Information
Kisco Information Systems
344 Main Street, Suite 204
Mt Kisco, New York 10549
Phone: (914) 241-7233 Fax: (914) 241-9140
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